How Do I Get My Lost Shein Package Delivered?

Shein has an excellent reputation as an online shopping platform. However, users have to deal with an issue where they get my lost shein package delivered. 

Why Does My Shein Package Not Delivered?

Online shopping has brought a great revolution in the pace of fashion trends and has brought massive diversity in customers’ shopping habits. These trends keep changing in a few months under the influence of social media. Likewise, Shein has seen some of the revolutionary movements and surplus collections they produce around the world.

Over time, many users have reported issues that they experienced while shopping with Shein. And most of these problems were related to the shipping of the order. They range from deliveries that were delayed for an unacceptable time and those where orders never reached their destination.

Such conditions prompt users to contact the person who is responsible for responding to these deficiencies. Despite the chat-box provision available in the Shein app, there is not an efficient contact system. Based on all the inputs provided by the user, the bot responds with a pre-programmed set of dialogues.

This leaves various questions unanswered. That’s why we’ve gathered some valuable tips for you to pull off such an experience with Shein.

What To Do When The Shein Package Not Delivered

1. Find your Track ID

While most of the delays are not caused by technical glitches or any displacement that can happen during delivery, it is recommended that you check your parcel information yourself. Before jumping to conclusions, it is essential to ensure that you have all the possible details regarding your order that the Shein App presents.

Here’s how you can track your product to confirm that the shein package was not delivered;

  • Firstly, give your login credentials and log in to your SHEIN account.
  • Then, look for the ‘My Orders’ tab and tap on it.
  • Click ‘view details .’ It will show you whether they have shipped the order you requested.
  • Click on ‘Track’ and get information about its location and other details.
  • Copy the ‘Track Number’ provided with the information and enter it in the search box.
  • This search will give you the exact location of your order.

If your order details come up as ‘In-Transit,’ this indicates a delay in shipping your order. They may be waiting for more orders to avail shipment services. Either way, you can confirm the further delay in this matter.

Otherwise, proceed to the following method on how to proceed with this issue.

2. Error In The Delivery Or Interpretation Of Personnel Information

There may be an error in the update regarding your ordered item. Try refreshing the page to restore the correct information regarding the order.

Unnecessary delays can be caused by various factors, such as interpreting the address or misplacing packages. But these issues are not your concern instead it is more important to deliver your order as soon as possible.

If the information about your product still appears contrary to the actual situation, don’t panic and keep reading.

3. Connect With Shein customer service

Customer service is a valuable feature on the Shein App that provides easy and quick ways to register your concern.

  • On clicking on the tab labeled ‘Customer Service,’ a screen opens in which you are requested to fill a form that contains your details.
  • Provide the required information and proceed.
  • The stipulated time for availing of customer service is 6 AM to 9 PM. You will be directed to the chat-bot page, and they will present a set of possible questions.
  • Click on the relevant questions for the final action required to resolve the issue.

4. Demand For Refund

If you are convinced that your package will not be completed on time, it is wise to take the necessary action to ensure that your money is safe. Waiting for a further response from them will only undermine the credibility of your complaint (if you report it later).

So after knowing about the typical time taken by the organization to complete the delivery, you can take the subsequent decision of canceling your order and seeking a refund.

If your shein package not delivered, that is more than enough reason to question their service. Here is how you can proceed with this decision;

  • Enter the SHEIN app using your login credentials.
  • Then select ‘My Orders’.
  • Check if they have updated the status of the order you are expecting.
  • Now, select ‘Cancel’ on the order that hasn’t been delivered.
  • Next to this option, you will get the option to return the order.
  • Click on that and wait for Shein’s response regarding further procedures.
  • You will receive an email confirming the success of the refund process before they will credit the funds to your account in approximately 5 to 10 business days.

Shein is the most trusted organization when it comes to handling transactions as honestly as possible. So you do not need to worry about such refund formalities.

Frequently Asked Questions.

Q1. Why Does My Shein Package Say It’s Delivered When It Isn’t?

SHEIN users sometimes face this problem regarding their package distribution. Due to unforeseen situations such as shipping delays or incorrect packages, your order may not reach the destination on time. However, in case of a faulty update on your product, the reason may be a technical error, or it may also be that your product was delivered to the wrong address.
See the above article to know more.

Q2. What To Do When Your Shein Package Not Delivered?

In this case, connect to the help center or customer service provision present in the SHEIN app. You can also track your order using the method described in the article above. I hope it helps.


This article gives a detailed description of how to handle the issue of the Shein package, which it says is distributed, but it is not here. We have compiled some important tips and measures to be followed while taking care of your order and money. Shein is a great platform to discover new trends and have the best online shopping experience. I hope this article will help you clear your doubts and approach this issue with ease and confidence.

Leave a Comment